Job Description

Facilities/Public Space Area Manager

The Facilities Manager at the TWA Hote l will be responsible for cleaning, maintenance, and organization of all hotel campus public space to include back of house, retail space, loading dock, and exterior grounds. He/she will inspect areas of responsibilities and follow up with a plan for improving results. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and 3rd party operators alike.

Primary Responsibilities:

• Supervises Housekeeping operations in public areas, back of house, loading dock, retail space, and exterior grounds, and ensures compliance with all Housekeeping policies, standards and procedures.
• Supports and supervises an effective inspection program for all public space, loading dock, retail space, back of house, and exterior grounds.
• Oversee loading dock management to include supervising cleanliness and correct break down of boxes, receiving deliveries, and developing a seamless communication to all parties about loading dock maintenance.
• Partner with 3rd party and other management for any special projects for public spaces areas i.e., carpet replacements, penny tile replacement, etc.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Uses all available on the job training tools to train Housekeepers and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with team members and ensures team members do the same with them.
• Participates in scheduling team members to business demands and tracking team members time and attendance.
• Verifies team members understand expectations and parameters.
• Administers property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
• Supervises staffing levels to ensure that housekeeping, operational needs, and financial objectives are met.
• Observes housekeeping behaviors of team members and provides feedback to individuals.
• Participates in an on-going team member recognition program.
• Solicits team member feedback, utilizes an “open door” policy, and reviews team member satisfaction results to identify and address problems or concerns.
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers team members to provide excellent customer housekeeping.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve housekeeping performance.
• Other duties as assigned

Qualifications:

· High School Diploma or GED required

• At least two years of previous experience in a Public Space/Facilities Manager capacity in a related hotel position.
• Must have strong tact and communication skills, with the ability to build effective relationships with senior managers, team members and guests.

· Ideal candidate will possess exceptional organizational skills, including effective task delegation, time management and the ability to manage multiple priorities in a fast-paced environment.

· Strong skills for analysis and problem-solving.

· Ability to work effectively with minimum supervision

· Must work well in a stressful, high pressure situation

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

· Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the need

· Must be able to work with and understand financial information and data, and basic arithmetic functions

· Ability to exercise judgment in evaluating situations and in making sound decisions

· Organizational skills and attention to detail

· Excellent communication skills both written and oral.

· Proficient in the use of Microsoft Office

· Excellent time management

· Ability to multi-task and work in a fast-paced environment

· An aptitude for self-motivation

· A can-do attitude and a hands-on approach

· A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel

Salary: $70,000-80,000 per year

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named  one of  Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New York’s JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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