Job Description
Bronx, New York
Salary range: $190,000 - $230,000
The District Manager provides strategic direction to a large group of full-service branches within an assigned region/district that are a part of Apple Bank’s retail banking network and is responsible for overseeing sales, operations, customer service, and safety/security, in accordance with internal objectives. This position delegates the daily responsibilities for each location to a Branch Manager and partners with them to determine the operational, staffing, and performance management needs for the branch. The District Manager attains key revenue growth goals through active participation in the sales management process and is ultimately accountable for the financial and operational soundness for each assigned branch.
ESSENTIAL DUTIES & RESPONSIBILITIES
Apprise senior leadership on employee relations and customer service issues, operations, and sales initiatives/production for the district; submit monthly reporting to leadership detailing the above areas.
Analyze market data to aide business development efforts in specific branch areas; provide statistics, reporting, and resources that will contribute to new deposit acquisition and overall growth.
Integrate all corporate sales, service, and operational policies/procedures within the district.
Review relative reports to ensure integrity and operational excellence, to mitigate loss to the Bank; guide, approve, and authorize actions as required, in accordance with internal policies and procedures.
Work with Director of Branch Administration in evaluating, developing, and recommending sales and service strategies to implement within the branch network.
Participate in career coaching, develop employees to meet performance expectations; engage in succession planning, and work with branch staff to ensure the development of future leaders within the organization.
Participate in branch sales goal setting for the district.
Coordinate managerial staff coverage within the district.
Maintain strong collaborative relationships with relative business lines, departments, partners, and peers; serve as an intermediary between the district and other departments.
Participate in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities; assist Branch Managers with the support of significant community events in their marketing area.
Assist with the resolution of customer complaints.
Oversee completion of annual performance evaluations for staff within the district and evaluate the performance of Branch Managers.
Participate in the interview and recruitment process of potential job candidates.
Oversee all performance management issues and work directly with the Human Resources Department to effectively navigate through all employee relations issues.
Provide sound direction on important decisions inclusive of customer and employee related issues, operations, and sales.
Perform other duties as assigned.
SKILLS, EDUCATION, & EXPERIENCE
Bachelor’s degree required.
10+ years of retail banking experience, with at least 5 years of branch management experience.
Must exhibit strong leadership competencies, collaboration, flexibility, influence, innovation, creativity, integrity, and passion.
Comprehensive knowledge of the Bank’s policies, procedures, practices, and controls.
Display thorough knowledge of Apple Bank products and services.
Must possess exceptional networking capability.
Excellent decision making and customer service skills.
Strong analytical and organizational skills.
Results oriented and possesses strong business acumen.
Excellent interpersonal and communication (verbal + written) skills.
Working knowledge of basic economic and business concepts.
Proficient in Microsoft Word and Excel.
Ability to travel to branch locations within the assigned district.
Visa sponsorship not available.
About Us Since 1863, Apple Bank has been a stable banking presence in New York City and its surrounding communities. We seek to put the best interests of our customers first and to manage our company prudently and responsibly.
When you join the Apple Bank team, you’ll be working with a group of dedicated and talented professionals focused on delivery of an outstanding customer experience.
For more than 160 years, Apple Bank has been invested in our customers and communities, striving always to put their best interests first. Along the way, our employees have been the key to our success.
Whether you’re just beginning, continuing or changing your career, Apple Bank offers a range of career opportunities. We’ll support you in developing your potential to the fullest, while you contribute to our growth and success.
Our Employment Policy Apple Bank's employment policy is to provide equal opportunity to all persons. The Bank prides itself in having a diverse and inclusive workforce. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes.
Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at talentacquisition@applebank.com.
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Job Tags
Bank staff,