Job Description

Job Description

Job Description

Salary: $68,500 - $72,000 DOE

Supportive Housing Manager

Job Description

Position closes April 11th.

All applications will be reviewed and candidates who will be invited to interview will be informed by April 18, 2025. Interviews will likely be held the week of April 21st.

JOIN (joinpdx.org) is a non-profit organization that exists to support the efforts of individuals and families experiencing homelessness to transition off the streets and into permanent housing. We are inspired by the vision of a community where everyone has a place to call home.

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status.

JOIN is committed to pursuing effective strategies and devoting dedicated time and resources at every level of the organization to address disparities based on identity and to apply an equity lens to all decisions, programs, and policies in furthering JOINs commitment to become an anti-racist organization, including dismantling white supremacy culture.

Position Overview

The Supportive HousingManager oversees the following programs: The OutReach and Retention teams. These teams have overlap in aspects of programming and the [seeking feedback for new title] Program Manager oversees; staffing, operations, reporting, compliance, evaluation, employee performance and finance matters.

The Outreach and Retention teams work closely together, and the person in this role will collaboratively oversee the development and implementation of team processes and procedures, develop and implement efficient program resource strategies, manage performance and conduct oversight, attend system level meetings, collaborate with executive leadership, initiate new, and maintain existing partnerships with organizations and agencies.

Represented

No

Compensation:

Salary: $68,500 - $72,000 DOE

Full Time Exempt position with option of 100% paid employer paid Health Benefits (medical & dental benefits for employee and all dependents), employer paid Long and Short term disability benefit, employer paid $50,000 life insurance, EAP, Flexible spending accounts for medical and dependent care, 403(b), 160 hours PTO, 10 paid holidays plus paid agency closure week, 8 hours/month paid community involvement opportunity, paid bereavement leave, paid trauma leave, and an 8 week paid sabbatical after 7 years of employment.

Required Duties and Responsibilities:

Leadership

• Enhance JOINs equity and anti-racist work at all levels of engagement and apply an equity lens to all work with staff, service participants, agency leaders and their staff, vendors, volunteers, donors, and community partners.
• Support ED and Director of Programs in developing budget priorities needed for Outreach and Retention programs.
• Track and monitor limited shared budget(s) accordingly in partnership with the Director of Programs and Finance Director as well as partner agreements towards outcomes.
• At the direction of Executive Leadership compose and compile programmatic narratives for required reporting and other communication tools.
• Collaborate with funders and partners on evolving program directions and needs including developing and supporting new partnerships and investigating best practices in other localities.
• In collaboration with the Director of Programs, continually monitor program compliance including; file maintenance, participant eligibility, and fiscal requirements.
• Participate in the creation, development, implementation of ongoing program improvement efforts of multiple contracts.
• Think creatively about service delivery at the systems level and translate that thinking into implementation strategies.
• Attend and participate in system level meetings, cohorts, and committees.
• Participate and engage in internal agency committees, panels, and/or groups towards collaborative agency evolution.

Supervisory

• Directly supervise the Outreach and Retention Coordinators including; supporting and monitoring contract and budgetary compliance, program improvements, individual performance, professional development, etc.
• Support the Outreach and Retention Coordinators through effective and streamlined collaboration and communication of combined front line staff of approximately 15 FTE.
• Manage organizational and agency partnerships and agreements.
• Support the professional development of staff on your team and support their growth.
• Support Coordinators during the ongoing employee performance evaluation process.
• Track team performance against contract deliverables and outcomes by reviewing and assessing data.
• Investigate and maintain updated community resources to ensure participants have access to information, referrals, and additional services.
• Facilitate gatherings towards the programmatic desired outcomes and building community, forging partnerships.
• Facilitate meetings with internal teams, partner organizations, and regular supervisions.

General Duties and Responsibilities:

• Commitment to equity and inclusion in all areas of the role through behaviors, actions, and communication
• Participate in team building, staff meetings, committees, retreats and organizational functions.
• Demonstrate and support healthy boundary setting, crisis management, and support for Coordinators and direct service staff.
• Facilitate difficult conversations using a trauma informed approach.
• Create partnerships and collaborations internally and externally.
• Maintain confidentiality of service participants, staff, leadership, and partner agencies.
• Other duties as required and assigned.

Required Skills, Specialized Training, and Experiences:

• Demonstrate a commitment to equity and inclusion, supporting JOINs goal of becoming an anti-racist organization.
• Support and nurture a diverse and inclusive environment where all people feel welcomed.
• 3 plus years of personnel and performance management experience of diverse team members. Experience managing multiple departments and projects is a plus.
• Experience developing and/or tracking budgets including; departmental, project, individual, and/or team budgets.
• Communicate effectively verbally, non verbally, and in writing.
• Experience with the delivery of homelessness, human services, and/or housing services using strengths-based and trauma-informed approaches that recognize that people are the experts in their own lives, preferred.
• Proficiency using computer/technology and software including Google Suite, internal databases and other cloud based applications.
• Familiar with Housing First, housing system navigation, and service delivery best practices.
• Experience leading/facilitating group work where there is a strong commitment to worker autonomy and individual responsibility.
• Ability to work and problem-solve effectively with a diverse array of parties, both internal and external.
• Experience using data to inform decision making.
• Ability to work with relative autonomy and limited oversight.

Preferred Qualifications:

• Familiarity with Multnomah County (or similar) service systems is a plus.
• Basic familiarity with housing resources, fair housing and/or landlord-tenant regulations.
• Capable of lifting and moving items, including furniture, weighing 50 lbs.
• Experience working in and around homeless shelter settings

Other Requirements

• Must own or have access to a personal vehicle for daily use on the job.
• Must have a valid drivers license and an insurable driving record upon hire.
• Must be able to work occasionally in the evenings, weekends, and holidays.

Equal Opportunity Employer

JOIN values the strengths that a diverse workforce offers and is committed to honoring the dignity of every individual.

JOIN has an organizational commitment to equity and inclusion, and to ensure that programs and staff culture are equitable in both access, experience, and outcomes regardless of race, ethnicity, faith, culture, language, disability, gender, gender identity, gender expression, citizenship or immigration status, sexual orientation or family status.

On behalf of the board, staff, and people we serve at JOIN, thank you for your interest in supporting our mission.

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