Job Description
Operations Manager - Dog Walking & Pet Sitting Business
Are you looking for a career where you can develop real leadership and business management skills while working with pets and a passionate team? At MixyPaws, we provide premium dog walking and pet sitting services across Manhattan, and we're looking for a motivated Operations Manager to help lead our team of existing managers.
This role is perfect for someone who wants hands-on experience in managing a business unit. You'll develop skills in customer service, employee management, scheduling/logistics, and business operations-all while working in a rewarding industry that helps pets live happier lives.
You'll gain experience in:
- Leadership & Team Management - Lead and support a team of dog walkers, ensuring excellent service.
- Customer Service & Relationship Building - Work closely with pet owners to deliver a top-tier experience.
- Operations & Logistics - Manage daily schedules, optimize routes, and problem-solve on the fly.
- Employee Development - Train and mentor new and existing team members, fostering a great culture.
This is more than just a management job-it's a career-building role where you'll learn how to run your own business unit, make key decisions, and see the direct impact of your leadership.
Responsibilities: 1. Ensure Exceptional Pet Care Services:
- Oversee daily scheduling, schedule optimization and coordination to ensure efficient and timely services.
- Maintain a high level of client satisfaction by communicating with clients regularly to solicit feedback, solve ad hoc requests, and when needed, resolve complaints to 100% client satisfaction.
- Provide spot walking coverage, on occasion, to maintain service continuity.
2. Team Development and Management:
- Manage a team of ~15 dog walkers, fostering a culture of excellence in pet care.
- Coordinate structured training programs for new dog walkers, setting clear job expectations and cultivating a positive team culture.
- Work with field managers by providing ongoing guidance and support as they meet day-to-day challenges.
- Foster staff retention and engagement through effective communication, addressing concerns, providing timely feedback, and promoting a positive work environment.
- Assist with recruitment, interviews, onboarding, and terminations when needed.
3. Business Operations Support:
- Coordinate new client introductory meetings and onboarding.
- Client Relations: Improve relationships, explain services, answer questions, and resolve any client concerns.
- Assist the General Manager with interesting projects from time to time.
This is a full-time role onsite in Midtown Manhattan, generally Monday-Friday, with some flexibility required for occasional weekend or holiday coverage, as needed.
Salary: $44,000 - $50,000 per year Benefits:
- Paid Time Off: 80 Hours Annually
- Monthly $175 Healthcare Contribution
- Additional Compensation Opportunities
- 401(k) with Company Match
- Employee Discount on Pet Care Services
- Client and Employee Referral Bonuses
MixyPaws
Job Tags
Holiday work, Full time, Monday to Friday,