Job Description

Hyatt Regency Lost Pines Resort & Spa

Dreaming of Bigger and Better career opportunities? It doesn’t get any bigger and better than Hyatt Regency Lost Pines Resort and Spa. Awarded numerous times as one of the best 4 star hotel and resorts in Texas and ranked one of the Top Fortune 100 Best Companies to Work For. If that’s not enough, imagine being supported by colleagues who embrace one another like family, genuine and passionate about people and resort lifestyle. Imagine working with a company that acts with care and believes in empowerment and advancement.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the Executive Committee, the Director of Rooms is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.

The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping, Guest Services and Security. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy, and special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Rooms Divisions meetings, including monthly financial review with senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process.

Duties include:

• Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Experience supervising all Rooms Departments
• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Experience developing standards and operating procedures.
• Participate in MOD program
• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• 6 years or more of progressive hotel Rooms experience (typically with Hyatt)
• Service-oriented style with professional presentation skills
• At least 5 years of experience in a senior role in a hotel rooms area
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear, concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Maintain communications with Corporate Staff

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