Job Description

 Title: Director of Data Analytics and Insights 

Department:  Data

Reports to:  Chief Program Officer

FLSA Status: Exempt

Summary of Position:

The Director of Data Analytics and Insights serves as a vital member of the Shelter House Leadership Team, overseeing all aspects of programmatic data management and analysis. This role is responsible for ensuring high-quality data collection, program evaluation, impact analysis, and the effective communication of insights derived from both quantitative and qualitative data. These efforts directly support the success and improvement of Shelter House’s programs and services.

Leading the Data Program Team, including 2.5 Data Quality Specialists, the Director ensures compliance with HMIS Data Standards, Continuum of Care (CoC) data initiatives in Fairfax and Loudoun Counties, and data-related requirements under the Violence Against Women Act. The team is expected to stay current on best practices and evolving standards that impact data collection and reporting. Using demographic, qualitative, and program data, the Director produces high-level reports and insights to inform organizational leadership, funders, and community partners. These insights help advance racial equity, support trend analysis, guide program development, and enhance grant reporting and strategic planning. 

This position is essential to the agency’s commitment to maintaining a data literate, data forward culture. 

Essential Duties and Responsibilities: 

• Collaborate with program staff to develop and utilize databases and tracking systems, aggregating and analyzing data to create visualizations that inform program performance, participant impact, and strategic decisions. 

• Lead Shelter House’s Data Program to enhance data insight and promote data-driven decision-making. 

• Cultivate data literacy across the organization to empower staff to engage with qualitative and quantitative data, fostering curiosity, insight, and program advancement. 

• Partner with the Chief Program Officer and senior leadership to develop and implement strategies for sharing data analysis and insights that support program evaluation and improvement. 

• Oversee 2.5 Data Quality Specialists responsible for accurate data collection, training, technical support, regular data cleaning, report submission, and outcome analysis. 

• Prepare and facilitate quarterly data outcome and evaluation meetings to share insights and support program enhancement.

• Design, implement, and manage a centralized agency dashboard displaying real-time key performance indicators (KPIs) and operational metrics. 

• Identify appropriate research methods—such as surveys, interviews, and focus groups—to perform exploratory and impact analyses focused on program quality, processes, outcomes, and costs, and communicate results. 

• Ensure data confidentiality and security protocols are integrated into data management, storage, and evaluation activities. 

• Compile and submit monthly, quarterly, and annual reports in compliance with grant requirements, ensuring accuracy and timely delivery. 

• Prepare progress reports, presentations, and communications for internal and external audiences. 

• Collaborate with programs on quality assurance to identify needed improvements and upgrade data entry and collection processes. 

• Develop, maintain, and update data tracking tools and ensure staff are trained to use them effectively. 

• Ensure Data Quality Specialists conduct regular HMIS/VAdata training, provide technical support, and report on frequent data errors or missing information. 

• Serve as liaison between CoC and VAData HMIS staff and Shelter House programs to communicate federal data standard changes, policies, and best practices. 

• Maintain up-to-date knowledge of HMIS data standards and funder-driven data points, providing technical training and support for new initiatives or changes. 

• Actively serve as a Fairfax County HMIS Super User, participating in meetings, training, and committees, and engage with Loudoun County HMIS staff to ensure system functionality. 

• Provide regular reports and insights on program outcomes and client demographics to promote racial equity, trend analysis, program development, and inform grant and impact reports. 

• Deliver high-level data, reports, and evaluation findings to internal and external stakeholders and support development of publications and presentations on program impact. 

• Proficiently use Microsoft applications (Outlook, Excel, OneDrive, etc.) for daily work. 

• Participate in and present at staff meetings and trainings as directed by the Chief Program Officer 

• Perform other Duties as assigned. 

Qualifications:

Required:

• A bachelor's degree in human services/related field or commensurate experience 

• Proficient in Excel 

• 3+ years of Data analysis experience

• Familiarity and proficiency with social service and/or health data systems, particularly those with federal requirements. 

• Strong public speaking, written, and oral communication skills 

• Ability to prioritize competing priorities and make sound judgements 

• Ability to complete tasks while navigating frequent interruptions 

• Detail oriented, strong analytical and time management skills 

• Valid Driver’s License and reliable transportation

• Willingness to work evenings and weekends when needed 

Preferred:

• A master's degree in human services / related field 

• Skill with relational database systems, reporting tools (SQL, Tableau and/or PowerBI) and statistical software; and the ability to write queries and stored procedures. Experience utilizing HMIS (Homeless Services Management System) and familiarity with HMIS data standards and performance measures. Familiarity of Google Suites, particularly Google Sheets, as well as Excel and to develop expertise. 

• Experience in programs serving individuals experiencing homelessness

• Experience in developing and facilitating trainings

Physical Requirements:

• Annual TB Test is required

• Ability to sit or stand for long periods 

• Ability to lift items weighing 10-20 pounds 

Benefits

Benefits

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

Equal Employment Opportunity: 

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. 

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. 

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