Customer Service Representative Job at Rowan Appliance Inc., Torrance, CA

RHBKbGlVNkpnRUZlSngxd0lHeFUvQktzN0E9PQ==
  • Rowan Appliance Inc.
  • Torrance, CA

Job Description

Do you have a confident phone presence and a passion for helping people? Rowan Appliance Inc. is seeking a skilled and service-driven Customer Service Representative to join our growing team!

This role is primarily focused on handling customer phone calls , with additional responsibilities for email and live chat support. If you're a clear communicator who thrives in a fast-paced environment and enjoys solving problems, we want to hear from you.

What You'll Do
  • Answer and manage high volumes of inbound phone calls with professionalism and empathy
  • Provide detailed product support and troubleshoot basic appliance issues over the phone
  • Handle customer inquiries via email and live chat
  • Resolve order and delivery issues, assist with returns, and follow up to ensure satisfaction
  • Maintain accurate records of customer interactions in our CRM system
  • Work closely with our warehouse, shipping, and technical teams to resolve complex problems
  • Identify trends in customer feedback and recommend improvements to enhance service
What We’re Looking For
  • 2+ years of experience in a phone-based customer service, call center, or support role
  • Excellent verbal communication and active listening skills
  • Calm, empathetic, and professional tone when dealing with challenging situations
  • Comfortable working in a fast-paced, high-call-volume environment
  • Experience using CRM software and phone systems (e.g., Zendesk, HubSpot, RingCentral, or similar)
  • Highly organized and detail-oriented with strong problem-solving skills
  • Bilingual a plus (but not required)

What We Offer
  • Competitive salary based on experience
  • Paid Time Off, paid holidays, and employee discounts
  • Health, dental, and vision insurance
  • 401(k) plan
  • Supportive team culture with room to grow
Why Rowan Appliance Inc.?

At Rowan Appliance Inc., customer care isn’t just a department — it’s the foundation of everything we do. If you're ready to bring your voice, empathy, and energy to a team that values people and service, we’d love to welcome you aboard.

Apply now by sending your resume to careers@rowanappliance.com

Job Tags

Holiday work,

Similar Jobs

Uber

Driver - Get Paid Daily Job at Uber

 ...Driver - Get Paid Daily at Uber summary: Driving with Uber allows individuals to earn...  ...time work. Drivers have the opportunity to cash out their earnings quickly and can choose...  ...earnings up to 5 times a day with Instant Pay. You are your own boss: You decide how... 

Creative Cove Inc.

Graphic Designer Job at Creative Cove Inc.

 ...The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms... 

zpd+a Architects

Facilities Planning Coordinator Job at zpd+a Architects

 ..., Design and Management staff. Responsibilities for this entry level position include, but not necessarily limited to: 1. Provide...  ...Excelling at creative and pragmatic design, we integrate sustainability and universal design practices into our clients aesthetic,... 

Royal Seamless Gutter, Inc

Gutter Installer Job at Royal Seamless Gutter, Inc

 ...Looking for experienced gutter installers advancement to team lead positions possible. We work year round and have an awesome work environment. Compensation is between $20-$25 per hour plus quarterly bonuses and annual bonuses. Join our team and make 2024 a great year.... 

Chem-Aqua, Inc.

Water Treatment Service Technician Job at Chem-Aqua, Inc.

 ...Water Treatment Service Technician Chem-Aqua is the wholly owned water treatment subsidiary of NCH Corporation, a privately owned specialty...  ..., and maintain relevant information regarding treatment operations Schedule service and sales calls, including daily, weekly...